See also Belle II Registration Trouble Shooting .
My question is not in here?
If you want us to add another tip here, let us know via b2-helpdesk_AT_belle2.org.
Do I have a DESY and belle2.org e-mail address?
The addresses are of the form 'firstname[.middlename.].lastname_AT_desy.de' and 'firstname[.middlename].lastname_AT_belle2.org'. See Belle II E-mail Addresses .
Are there infos about the NAF?
Please refer to the NAF-Wiki .
How can I use my account with GIT/stash?
Please refer to Git/Introduction .
What does PEM stand for?
'Privacy Enhanced Mail'. This is your 'real' personal e-mail address with your mailbox behind.
I want to change my e-mail address?
Please send an e-mail to b2-helpdesk_AT_belle2.org.
Renewing / changing password?
The account / password is valid for all resources. Use https://password.desy.de/ .
Can I use my KEK passwords at DESY?
I want to use Belle II computing resources?
Registered Belle II users may get access to the Analysis Facility (NAF) at DESY. Please refer to Belle II Requesting Additional Resource Access.
How to convert my KEK user certificate to .p12?
Please refer to this KEK manual.
My initial password does not work. I am sure though that it is the right one.
The DESY registry needs some time (<=5h) to set up the account and notify the connected services. Please try again in a few hours. You will get an e-mail if everything is set up.
I got my Grid user certificate in an e-mail?
You must copy the certificate part in the e-mail into a file such as 'mycert.cer' and import this into your browser.
What are the 'Conditions of Use for Information-Processing Systems at DESY' all about?
At the bottom of the request portal you are asked to agree to the 'Conditions of Use for Information-Processing Systems at DESY'. The underlying document contains links to pages which are not relevant for abroad users, such as the local work council 'http://www.desy.de/betriebsrat'.
I needed a .p12 cert for my browser but seem to have .p7b?
Please refer to https://www.sslshopper.com/ssl-converter.html for details.
What are Belle II credentials?
The Belle II credentials are your account and your password. The account / password is valid for all resources.
Are there step-by-step instructions to obtain and use a Grid user certificate?
Please go to Belle II Registration Procedure and scroll down.
Where is the Belle II members list?
Please refer to the official Belle II members list (protected).
What are Grid certificates all about?
Please refer to the page What are Grid User Certificates . Note: Service or host certificates identify services and hosts not users!
Why am I asked for my date and place of birth?
In order to uniquely identify you in our system, we have to know your date and place of birth. Be sure the information will not be used elsewhere according to the privacy rules.
I am confused about the name of the VO. Is it 'belle' or 'belle2.org'?
For historic reasons the VO 'belle' is the correct one. Although this seems wrong, please do not use the VO 'belle2.org'.
When trying to connect to the KEK VOMS server I see 'SSL_ERROR_HANDSHAKE_FAILURE_ALERT'?
In order to create the necessary secure connection to the KEK VOMS server, your browser needs to accept the VOMS server's certificate. Click 'Advanced' / 'Add exception' / 'Get certificate' / 'Store permanently' / 'Confirm' .
My browser complains about connection / SSL problems?
Connection errors such as 'SSL_ERROR_HANDSHAKE_FAILURE_ALERT' are due to old or missing CA certificates in your browser. You might want to check Preferences / Advanced / Certificates / View Certificates / Servers and Authorities . Also consider to use another browser. We have good experiences with firefox and we saw also safari on MAC working. From our experience there is usually someone in your group or institute who managed.
What is my Belle II account at DESY good for?
The DESY Belle II account you got through the registration procedure can be used to access the new Belle II web pages and the new Wiki.
Do I have to renew my Belle II account at DESY yearly as at KEK?
No, this is not necessary but you will be asked regularly to change your password. The account / password is valid for all resources.
What about a paper-based registration?
A Belle II Paper-based Registration procedure is possible but not recommended.The two main steps of authentication ('Who are you?') and authorization ('Are you in Belle II?') have to be carried out manually. Therefore it requires more work from your side and from the administrators in your and our institute. Hence we would like to strongly encourage you again to go for the Grid user certificate based registration since you will need this certificate later on for accessing data and submitting jobs in the Belle II Grid anyway.
Do I have a DESY account?
If you were able to or are still able to login to bastion.desy.de , you got a DESY account earlier which can be used for Belle II. Contact b2-helpdesk_AT_belle2.org . A new registration attempt via the portal would fail.
I have already a Grid user certifcate?
I have a already a DESY account?
Belle II collaborators who have already a DESY account should contact b2-helpdesk_AT_belle2.org . The account can be used for Belle II. A Grid user certificate and the membership in the VO 'belle' is strongly recommended though.
Is my Grid user certificate in the browser?
Check existence and validity of your Grid user certificate in your firefox browser in Preferences / Advanced / Certificates / View Certificates / Your Certificate.
I want to change my password?
Use https://password.desy.de/ or (deprecated!) login to bastion.desy.de and use the command 'passwd'. It connects to the DESY registry which manages the access to afs, web pages, and Atlassian tools (confluence, stash, agira, bamboo). The Sympa ML server and Indico are not managed automatically. The account / password is valid for all resources.
I changed my DESY password using 'passwd' on a DESY login host?
I lost my password?
If your password got lost we reset it for you, please contact b2-helpdesk_AT_belle2.org. Do not register again!
Which resources can I use by default?
I need access to additional resouces?
Am I member of the VO 'belle'?
I lost the password of my Grid user certificate?
As the private key the password is as the the word implies 'private'. It is only known to you. Unfortunately you must request a new certificate.
How to test my Grid user certificate in ~/.globus ?
Grid users usually have exported their Grid user certificate to ~/.globus to use it with Grid commands such as 'voms-proxy-init', 'dirac-proxy-init', or 'gb2_proxy_init'. The following commands may help to investigate the situation.
> cd ~/.globus
> ls -l
-r--r--r-- 1 usercert.pem
-r-------- 1 userkey.pem
Checking if public (cert) and private (key) match:
> openssl x509 -noout -modulus -in usercert.pem | openssl md5 > openssl rsa -noout -modulus -in userkey.pem | openssl md5
Checking subject, issuer, and validity dates:
> openssl x509 -subject -issuer -email -dates -noout -in ~/.globus/usercert.pem
Recreating a single file with public and private key to be improted into a broser:
> openssl pkcs12 -export -out my_cert.p12 -inkey userkey.pem -in usercert.pem